Customer Service

Nav-Riaxin-No-4-Box-Logo-View


Contact Us


Hours

Mon-Fri, 9am-5pm, Pacific Time

Phone

North America Toll-Free 800-399-6668
International 425-697-6601

Fax

425-697-3681

Email

General info@riaxin.com
Orders orders@riaxin.com
Membership member@riaxin.com

Mail

22828 56th Avenue West, Mountlake Terrace, WA 98043


Find A Store

Looking for a store you can walk in to pick up some Riaxin Advanced Joint Care Pads right away? Try this helpful tool below:

Store Listing (click to open)

Hawaii
Phuc Hing Inc. – Honolulu, HI – 808.537.2412

Seattle Areas
Luke’s Pharmacy – Seattle, WA – 206.621.8883
Asian Food Center – Bellevue, WA – 425.643.8558

San Jose Areas
Avant Garde Trading Co. – Campbell, CA – 408.379.5555
ACIGI Relaxation – Milpitas, CA – 408.577.0288
Paleo Tonic & Gourmet – Milpitas, CA – 408.434.6688
Nhan Hoa Ginseng & Herbs – 408.532.9288
Hoa My Health Product – 408.759.7248
Health Source U.S.A. – 408.451.9816
Della’s Cleaners – 408.258.4466

San Francisco Areas
Cathay Chinese Herbs Co. – Oakland, CA – 510.891.9862
Kwong Sang Lung Co. – San Francisco, CA – 415.421.7765
Tran’s Trading Co. – San Francisco, CA – 415.788.0110
Great China Herb Co. – San Francisco, CA – 415.982.2195
World Books – San Francisco, CA – 415.397.8473
Moon Fung Co. – San Francisco, CA – 415.664.4909
Chinese Herb Co. – San Francisco, CA – 415.387.1892
Heaven Grace Herbal Clinic – San Francisco, CA – 415.504.6826
Wing Wo Trading – San Francisco, CA – 415.982.1816

Los Angeles Areas
羅蘭崗(Rowland Height)
于成公司 – 909.595.6662 – 1535 Sekio Ave.
康林藥房(大華超市) – 626.810.2240 – 1015 South Nogales St.

聖蓋博(San Gabriel)
大生堂 – 626.282.3692 – 345 W. Valley Blvd., #C Alhambra
大昌參茸 – 626.308.9570 – 909 W. Valley Blvd. Alhambra
新生參茸 – 626.288.0818 – 140 W. Valley Blvd. #126
神州出國人員禮品中心 – 626.282.3938 – 希爾頓中心

蒙特利公園市(Monterey Park)
永協豐參茸行(大華超市) – 626.289.3222 – 722 East Valley Blvd.
永協豐參茸 – 626.280.0868 – 327 E. Garvey Ave.
萬興花旗參 – 626.571.8081 – 108 E. Garvey Ave.
中原公司 – 626.573.3438 – 1101 E. Garvey Ave. Suite 105

羅斯密市(Rosemead)
榮民中醫 – 626.287.3219 – 9051 Valley Blvd., #108
永協豐參茸行(大華超市)-626.280.2280 – 8118 E. Garvey Ave.

中國城(China Town)
永合豐參茸 – 213.626.7200 – 727 N. Broadway #102-#108 L.A.
新高參茸公司 – 213.628.8881 – 715 New High St. #A L.A.

亞凱迪市(Arcadia)
佛濟堂 – 626.446.3668 – 662 W. Duart Rd.
冠興花旗參(大華超市) – 626.821.9192 – 1240 S. Golden West Ave.
快樂護膚 – 626.294.9966 – 815 W. Naomi Ave., #H

哈崗(Hacienda Height)
康林藥房(大華超市) – 626.965.2920 – 1609-A Azusa Ave.

西科文市(West Covina)
永豐花旗參總匯 – 626.480.7779 – 987 S. Glendora Ave. Unit 1

喜瑞都(Cerritos)
長青書局 – 562.402.5393 – 18321 S. Pineer Blvd.

小西貢(Little Sigon)
新生參茸 – 714.839.6712 – 9659 Bolsa Ave. Westminster

托倫斯(Torrance)
奇跡保健 – 310.534.2121 – 23908 Crenshaw Blvd.

爾灣(Irvine)
向陽中醫藥(大華超市) – 949.786.6118 – 15333 Culver Dr. Suite 800
爾灣中醫參茸(大華超市) – 949.654.4588 – 504 Walnut Ave. B

聖地牙哥(San Diego)
德生堂(大華超市) – 858.573.2168 – 7323 Convoy Court Suite B-103


Florida

中興超市 (N. Miami) – 305.947.6038
中興超市 (Pembroke Pines) – 954.438.1060
遠東超市 (Lauderdale Lake) – 954.486.6373
亞洲超市 (Lake Worth) – 561.433.8082

Maryland

金山超市 (Rockville) – 301.315.9558

Texas
Houston
惠康超市 – 713.270.7789 – 9180 Bellaire Blvd.
金藝行 – 713.222.6490 – 910 Saint Emanuel St.
萬和堂 – 713.520.9323 – 2600 Travis #7-B

達拉斯(Dallas)
維美文化 – 972.235.8678 – 400 N. Greenville Ave, #8A Richardson
達福服務中心 – 972.312.8768 – 901 W. Spring Creek Suite 135
達拉斯出國服務中心 – 972.235.2288 – 9780 Walnut St., #160 Dallas

Illinois
Chicago
無敵有聲書局 – 312.326.3577

Massachusetts
Boston
世界書局 – 800.617.3544
金門超市 (Quincy) – 617.328.1533
Lee Pain Relief Center – 617.451.7246

Michigan

郭氏推拿中心 (Southfield) – 734.777.0505


New Jersey

金門超市-信心藥局 – 732.287.3999
金門超市 – 723.267.9999
新金豐超級市場 (Riveredge) – 201.262.8558

New York
(皇后區) Queens
新金麟超級市場 – 718.898.8880
金城發超級市場 – 718.762.7688
金旺發超級市場 – 718.217.0888
安康寧大藥房 – 800.316.0366
民安西藥房 – 718.886.5683
維康西藥房 – 718.353.5737

(布魯克林) Brooklyn
豐澤參茸行 – 718.633.1020
香港超市 – 718.438.2288

(中國城) China Town
康達中藥房 – 212.608.5961
中國街大藥房 – 212.732.3388
香港超級市場(萬昌) – 212.966.4943

Pennsylvania

長壽堂 (Philadelphia) – 215.625.9302
陶氏針灸草藥中心 (Allen Town) 610.398.7490


Virginia

B.T. Jewelers (Fall Church) – 703.241.2081
金山食品公司 (Annadale) – 703.658.2550

誠信真參有限公司 (多倫多總經銷商)
905.948.9882 or 888.6820388
4300 Steeles Avenue East, Pacific Mall # A32, Markham, Toronto (太古廣場內)

史嘉堡.大利公司 – 416.609.9889 – 4168 Finch Ave. E. Scarborough
滿地可.協德榮大藥房 – 514.878.2328 – 1063 St. Laurent St. Montreal
溫莎市.真草堂 – 519.254.4220 – 620 Wyandotte St. E. Windsor
沃太華.玫瑰園 – 613.254.9918 – 64 Stonehaven Dr. Kanata, ONT


C&E ENTERPRISES LTD(總經銷)大利公司 – 888.682.0388 – #230-3757 Jacombs Rd., Richmond, B.C. V6V2R3
Calgary 國泰參茸行 – 403.237.7818 – Unit 112-111-3rd Avenue, S.E.
Edmonton 海華參茸行 – 780.425.5255 – 10611-97 Street
Montreal 協德榮參茸行 – 514.878.2328 – 1063 Boul St. Laurent


SHIPPING POLICY


Domestic

Tracking numbers are provided for all orders shipped to the USA. Confirmation emails will be sent upon delivery. We primarily ship via USPS, so please allow 12 hours for the tracking number to populate within the USPS tracking system.


International

All International orders are shipped via USPS. Tracking numbers are not included for international orders, but insurance is. Customs fees incurred from importing goods are not Nu-West Natural Products Corp.’s responsibility.


All Orders

Rejected packages and all additional costs related to shipping are assumed by the customer. Please allow up to 7 business days for orders to ship after they are received. Packages are generally shipped within two days of payment and received by the customer within 6 business days domestic, and 10-15 days international, depending on the customs and your local delivery speed.



RETURN & EXCHANGE POLICY


The Nu-West Promise

We take pride in the quality of our products.

Nu-West Natural Products Corp. has highly stringent product quality control, so if you receive your order and it’s not what you expected, we will promptly accept returns and exchanges. Please read the rules below carefully.



Returns

Returns are accepted if the return is sent within forty-five (45) days the item was sent out. Your refund will be processed quickly once we receive the merchandise back in good condition. Please see the following for return process:

Return Process (click to open)

1. Contact Us
Call our customer service at 425-697-6601 (toll free at 800-399-6668) between 9am-5pm Pacific Time, or send us an email at Order@riaxin.com to obtain a return authorization.

2. Ship Product Back to Us
After receiving your return authorization, send your return products to us. Any items received without notification will be refused a refund.
We recommend insuring your return package. There will be no refunds or exchanges for items lost or damaged during shipping. Therefore, if something unexpected happens to your package, you may need to file an insurance claim with your shipping carrier.

3. Receive Refund
Refund will be made to the original method of purchase. If we paid for the shipping fees when you made the purchase, it will be deducted from your total refund to help cover our costs. Please look for the refund in the next billing statement from your financial institution.




Exchanges

Exchanges will be accepted if the items are sent within forty-five (45) days the item was sent out. Your exchange will be processed quickly once we receive the merchandise back in like-new condition. Please see the following for exchange process:

Exchange Process (click to open)

I want to exchange for a different item.
You will be responsible for the shipping costs, and any price differences will be charged or refunded at this time.

I received wrong products, or my product arrived defective.
We are sorry for the hassle we’ve caused you. Please follow the same process as the return process above. However, since it’s our fault you weren’t able to immediately enjoy the product, we will cover the shipping costs and get the replacements out to you as soon as we can.